The Couture Colombo Refund Policy
Our Commitment:
At The Couture Colombo, we are dedicated to providing high-quality clothing and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds:
- Items must be returned within 7 days of the purchase date.
- Items must be unused, in the same condition that you received them, and in the original packaging.
- Proof of purchase is required for all refund requests.
Non-Refundable Items:
- Gift cards
- Custom-made or personalized items
- Sale items (only regular-priced items may be refunded)
How to Request a Refund:
To initiate a refund, please contact our customer service team at thecouturecolombo1@gmail.com. Include your order number and the reason for the return. Once we receive your request, we will provide you with instructions on how to return the item.
Processing Refunds:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds:
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [contact email].
Return Policy
The Couture Colombo Return Policy
Our Promise:
At The Couture Colombo, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your items, you can return them in accordance with our return policy.
Return Eligibility:
- Items must be returned within 7days of the purchase date.
- Items must be in new, unused condition with all original tags and packaging intact.
- A receipt or proof of purchase is required for all returns.
Non-Returnable Items:
- Gift cards
- Custom-made or personalized items
- Items purchased on sale (only regular-priced items are eligible for return)
How to Return an Item:
To return an item, please contact our customer service team at thecouturecolombo1@gmail.com to obtain a Return Merchandise Authorization (RMA) number. Pack the item securely in its original packaging and include the RMA number in your shipment. Send the return to the address provided by our customer service team.
Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchange Policy:
If you wish to exchange an item, please return the original item following the steps outlined above and place a new order for the desired item.
Contact Us:
If you have any questions about our return policy, please contact us at thecouturecolombo1@gmai.com.